Refund and Cancellation Policy

We want you to enrol with confidence. This policy explains what happens if you need to cancel, change batch or ask for a refund. It applies to individual enrolments in public batches. Corporate and private training is governed by the terms of your agreement.

Summary

• Cancel at least 7 days before your batch starts: full refund of the course fee.
• Need a different date? You can transfer to another batch once, free of charge.
• Once day 1 of training has taken place, course fees are not refundable.
• Exam vouchers are non-refundable once issued.

Cancelling before the batch starts

If you cancel in writing at least 7 calendar days before the scheduled start date of your batch, we will refund the course fee you paid in full.

If you cancel less than 7 days before the start date but before day 1 of training, we will offer you a free transfer to a later batch or a credit towards another course. [Owner to confirm: whether any partial refund applies in this window.]

Batch transfers

• You may transfer to another batch of the same course once, free of charge, provided you ask before day 1 of your original batch.
• Further transfers are at our discretion and subject to seat availability. [Owner to confirm: any fee for additional transfers.]
• If the new batch has a different price, we will tell you before confirming the transfer.

After training starts

Once day 1 of your batch has taken place, course fees are not refundable, whether or not you attend. If you have to miss sessions for a genuine reason, speak to us — where possible we will help you join the missed sessions in a later batch.

Exam vouchers

Exam vouchers are purchased from the vendor or certifying body on your behalf. Once a voucher has been issued to you, it cannot be refunded or exchanged by us. Rescheduling, cancellation and expiry of exam appointments are governed by the vendor’s own policies.

If we cancel or change a batch

If we cancel or postpone a batch, you may choose a transfer to another batch or a full refund of the course fee paid for that batch.

How to request a refund or transfer

1. Email [General support email address — to be added] from the email address you enrolled with, quoting your name, course and batch dates.
2. We will acknowledge your request within 2 working days.
3. Approved refunds are processed to the original payment method within [14 — owner to confirm] working days. Bank processing times may add a few days.

Refunds include the GST charged on the refunded amount, and we will issue a credit note where required. Bank or payment-gateway charges outside our control may not be recoverable.

Nothing in this policy affects your statutory rights under Indian consumer protection law.