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Ace Skills Consulting
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CSA: ServiceNow Certified System Administrator

Configure and administer the ServiceNow platform with confidence and prepare for the CSA exam.

  • 24 hours of live, trainer-led sessions
  • Hands-on labs in a ServiceNow personal instance
  • Lists, forms, tables, ACLs and update sets
  • Flow Designer, Service Catalog and notifications
  • Practice questions with review
Aligned to ServiceNow exam CSA
Duration
3 Days | 24 Hrs
Next batch
Batches on request
Delivery
Live Online · Classroom · Onsite · Corporate
Level
Beginner
Exam
CSA
Language
English

Why learn CSA with Ace Skills

  • ITSM in context

    See how incident, problem, change and knowledge connect on the platform.

  • Automation hands-on

    Build catalogue items and flows that automate real requests.

  • Secure configuration

    Design roles and access controls that protect data properly.

  • Exam-aligned

    Cover the CSA exam areas with practice questions and review.

Course overview

ServiceNow is the platform behind IT service management in many large organisations and global capability centres in India, and skilled administrators are needed to keep it configured and running well. The Certified System Administrator credential is the standard entry point. This three-day course teaches the role hands-on.

Day one introduces the Now Platform: navigation, the user interface, lists and filters, forms, form layouts and UI policies, and branding. You will then explore core applications — incident, problem, change and knowledge — and how tasks, assignment and SLAs work.

Day two covers the database and security: tables, fields and relationships, the schema map, dictionary, CMDB basics, users, groups and roles, and access control rules. It then moves to collaboration and self-service: notifications, the knowledge base, the Service Catalog, record producers and variables.

Day three focuses on automation and data: Flow Designer, business rules and client scripts at a conceptual level, importing data with import sets and transform maps, update sets for moving configuration between instances, and platform upgrades. It ends with an exam readiness session.

This course is aligned to the ServiceNow Certified System Administrator (CSA) exam. Ace Skills is not a ServiceNow partner and does not use official courseware. ServiceNow sets its own training and eligibility requirements, so please confirm them on the ServiceNow site before booking.

Key features

  • Personal ServiceNow developer instance
  • Lists, forms and UI policy configuration labs
  • Access control and role design
  • Service Catalog and Flow Designer labs
  • Import sets and update sets practice
  • Course completion certificate from Ace Skills Consulting
  • Post-training doubt support

Who should attend

  • New ServiceNow administrators
  • IT service desk and ITSM process staff
  • ServiceNow developers needing administration foundations
  • ITIL practitioners working with ServiceNow

Prerequisites

  • Familiarity with IT service management concepts
  • Comfort with web applications
  • ITIL Foundation knowledge is helpful but not required

Curriculum

3 Days · 24 Hours · 10 Modules · 8 Labs

  1. Now Platform overview

    • Platform architecture and instances
    • Navigation and the user interface
    • Lists, filters and personalisation
    • Branding and system properties
    • Lab: Configure lists, filters and branding · 40 min

    Forms

    • Form layouts and views
    • UI policies
    • Data policies
    • Related lists
    • Lab: Configure a form with UI policies · 40 min

    Core applications

    • Incident, problem and change
    • Task table and assignment
    • SLAs
    • Knowledge management
    • Lab: Work an incident through its lifecycle · 35 min

  2. Database administration

    • Tables, fields and table extension
    • Dictionary and schema map
    • Reference fields and relationships
    • CMDB basics
    • Lab: Create a custom table and extend the task table · 40 min

    Security

    • Users, groups and roles
    • Access control rules
    • Impersonation for testing
    • High-security settings overview
    • Lab: Design roles and ACLs for a new table · 45 min

    Collaboration and self-service

    • Notifications and email
    • Service Portal overview
    • Service Catalog items
    • Variables and record producers
    • Lab: Build a catalogue item with variables · 40 min

  3. Automation

    • Flow Designer flows and actions
    • Approvals
    • Business rules and client scripts overview
    • Scheduled jobs
    • Lab: Automate a catalogue request with Flow Designer · 50 min

    Data and configuration migration

    • Import sets and transform maps
    • Coalescing
    • Update sets
    • Cloning and upgrades overview
    • Lab: Import users with a transform map and capture an update set · 45 min

    Reporting

    • Reports and dashboards
    • Performance analytics overview

    Exam readiness

    • Exam topic review
    • Question styles
    • Practice questions with review
Download full syllabus (PDF)

Skills you will gain

  • ServiceNow administration
  • Now Platform
  • Lists & forms
  • UI policies
  • Tables & dictionary
  • Access control
  • Service Catalog
  • Flow Designer
  • Notifications
  • Import sets
  • Update sets
  • ITSM

Tools & technologies

  • ServiceNow personal developer instance
  • Flow Designer
  • Service Catalog
  • Update sets
  • Import sets

Certification exam

Exam details
Exam nameServiceNow Certified System Administrator (CSA)
Exam codeCSA
Voucher includedNo — book directly with the vendor

Skill areas measured

  1. Platform overview and navigation
  2. Instance configuration
  3. Configuring applications for collaboration
  4. Self-service and automation
  5. Database management and platform security
  6. Data migration and integration

Exam details are pending verification. Vendors change exams; confirm on the official vendor page before booking. Official exam page (opens in a new tab)

Schedule & Pricing

Live Online

Individual

₹25,000

+ 18% GST

  • 24 hours of live, trainer-led sessions
  • 8 hands-on labs
  • Ace Skills course completion certificate

Onsite / Classroom

At your office or our centre

Pricing depends on location, group size and dates.

  • Delivered at your premises or an Ace centre
  • Same curriculum and labs as live online
  • Dates planned around your team

Corporate / Team

Private batch for your organisation

A private batch with content adapted to your environment and goals.

  • Customised curriculum
  • Private batch, online or onsite
  • Progress and assessment reports
  • GST invoice and PO-based billing

No public batches scheduled — Talk to an Advisor for a private batch.

Projects & labs you will build

  • Day 2 · 45 min

    Design roles and ACLs for a new table

  • Day 3 · 50 min

    Automate a catalogue request with Flow Designer

Your certificate

Certificate of Completion — Ace Skills Consulting

Awarded on completing the course. It records the course title and training hours, and you can share it on your LinkedIn profile.

The ServiceNow certification itself is awarded by ServiceNow when you pass exam CSA.

Frequently asked questions

Are there eligibility requirements for the CSA exam?

ServiceNow sets its own training and eligibility requirements for exam vouchers, which have changed over time. We confirm the current route with you before enrolment.

Do I need a ServiceNow instance?

You can request a free personal developer instance; we guide you through it before Day 1.

Is this an official ServiceNow course?

No. It is an independent Ace Skills course aligned to the CSA exam topics.

Do I need to know JavaScript?

No. Scripting is introduced conceptually; administrators mainly use configuration and Flow Designer.

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Private batches online or at your office in India and the GCC, with a curriculum adapted to your environment.